SCOR (Supply Chain Operations Reference) Model

Source: Supply Chain Council


The SCOR® model defines five process types


Plan
 

Source
 

Make

Deliver
Return



at four hierarchical levels. At the uppermost level, the process types are defined as shown in Table 2.6. According to the SCC, level 1 of the SCOR® model aims to support companies in making basic strategic decisions regarding its operations in the following, sometimes vaguely formulated areas:


1. Delivery performance,
2. Order fulfillment performance,
3. Fill rate (make-to-stock),
4. Order fulfillment lead time,
5. Perfect order fulfillment,
6. Supply chain response time,
7. Production flexibility,
8. Total SCM cost,
9. Value-added productivity,
10. Warranty cost or returns processing cost,
11. Cash-to-cash cycle time,
12. Inventory days of supply, and 
        13. Asset turns.