Order to Cash

http://help.sap.com/bp_bblibrary/500/html/W40_EN_DE.htm

Order to Cash

Purpose

 

The SAP Best Practices scenario for Order to Cash supports the entire process chain for a typical sales process with a customer. The business process encompasses all steps from creating an order, and optionally, based on a quotation, creation of a delivery, to the billing procedure. During the sales order generation a credit check for the customer is executed and subsequent handling of blocked sales documents is demonstrated. An availability check is done followed by product allocation. Product allocations represent an ordered allocation of production for certain periods, so that a partial quantity can be delivered if not enough stock is available for further orders. Additionally, Service Charges are entered manually in the sales order, depending on the quantity of goods ordered. In delivery processing the delivery is created, the goods are picked, kitted, packed, shipped and the goods issue is posted. In the billing process that follows, an invoice is created and released to financial accounting. To complete the process, the customer payment is posted to clear the accounts receivable.
This scenario also includes additional presales support activities in addition to sales order processing, delivery, billing and payment. The process begins with a sales inquiry captured in a sales activity document in sales support. The inquiry results in a sale and the process shows how the initial sales activity can be linked to a sales document that is created in the subsequent order processing. At the time of order creation, dynamic product proposals, material substitutions, free goods and material exclusions are demonstrated. At delivery processing the delivery is created, then picked, and goods issue is posted. In the billing process that follows, an invoice is created and released to financial accounting. Incoming payments are documented in payment processing and then posted in financials.

Process Flow

• Sales Quotation
• Standard Order
• Shipping
• Delivery
• Picking
• Posting Goods Issue
• Warehouse Picking Execution
• Packing
• Posting Goods Issue
• Billing
• Payment of Customer